Privacy Policy

Last Updated/Effective Date: July 11, 2024

Galaxy Pharmacy (“we,” “us,” or “our”) respects your privacy. This Privacy Notice describes the processing of Personal Information (defined below) that is provided, collected, or disclosed in the course of providing our specialty pharmacy services to you (“Services”) and on the website that links to this Privacy Notice (“Site”). It also describes rights you may have under applicable laws.

1. Personal Information We Collect
We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you. The types of Personal Information we collect may include:
  • Demographic Information – If you submit an inquiry, provide information on or through our Site, or otherwise use our Services, we may collect demographic information about you including your name, address, email address, phone number, and date of birth.
  • Prescription Information – If you use our Services, we will collect information about your medical prescriptions that you provide, including medication name, amount, strength, dosage instructions, number of refills permitted, and prescribing physician.
  • Usage Information – When you use our Site, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our Site), domain names associated with your internet service provider, and any other information regarding your interaction with our Site.
2. How We Collect Personal Information
  • Directly From You – We collect Personal Information that you provide to us, for example, if you choose to contact us, transfer your prescriptions to us or otherwise use our Services, request information from us, or sign up to receive updates.
  • Through Online Tracking Technologies – We use cookies and similar technologies to collect Personal Information related to activity on our Site. For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.
3. How We Use Personal Information
To the extent permitted by applicable law, we use Personal Information:
  • To provide our Services, such as fulfilling your prescriptions, contacting your prescribing physician as necessary, providing customer service, verifying your information (including prescription information), creating and maintaining business records, and undertaking or providing similar services.
  • For internal research and development, such as testing, verifying, and improving the quality of our Site and Services.
  • For marketing, including using your information to send you newsletters and surveys.
  • For communicating with you, such as responding to your questions and comments.
  • For legal, security, or safety reasons, such as protecting our and our customers’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.
  • As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.
4. How We Disclose Personal Information
We may disclose your Personal Information in the following circumstances:
  • Service Providers – We disclose your Personal Information with third party service providers as necessary to enable them to support our Services, Site, or other aspects of our business.
  • Business Partners – We may disclose Personal Information with trusted business partners. For example, we may disclose your Personal Information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.  
  • Legal Obligation or Safety Reasons – We may disclose Personal Information to a third party when we have a good faith belief that such disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Galaxy Pharmacy, its employees and customers, or the public against harm.
  • Merger or Change of Control – We may disclose Personal Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you notice prior to such disclosure.
5. Cookies and Other Tracking Technologies
We may use cookies and similar technologies to collect usage and browser information about how you use our Site. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of our Site, to enhance your experience through personalization, and to help us better understand the features of our Site that you and other users are most interested in.
Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of our Site may not be available, or some functionality may be limited or unavailable.  Please review the help pages of your browser or mobile device for assistance with changing your settings. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time.
6. How Long We Keep Your Personal Information
We will retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by applicable laws. Criteria we will use to determine how long we will retain your Personal Information include whether we need your Personal Information to provide you with our Services; you have requested information from us; we have a legal right or obligation to continue to retain your Personal Information; we have an obligation to a third party that involves your Personal Information; our retention or recordkeeping policies and obligations dictate that we retain your Personal Information; we have an interest in providing you with information about our Services; or we have another business purpose for retaining your Personal Information.
7. How We Protect Personal Information
We use commercially reasonable efforts to protect the confidentiality and security of Personal Information. However, despite these efforts to store Personal Information in a secure environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems.
8. International Use of our Services
We operate exclusively in the United States. If you are visiting our Site or otherwise using our Services from outside of the United States, please note that by providing your Personal Information, it is being transferred to, stored, collected, or processed in the United States, where we and our servers are located and operated.
9. Children’s Privacy
We do not knowingly collect or solicit any Personal Information from children under the age of 13 without verified written parental consent. In the event that we learn that we have collected Personal Information from a child under the age of 13, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at info@galaxypharmacyrx.com.
10. Links to Third-Party Websites
We are not responsible for the practices employed by any websites or services linked to or from our Site, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will handled in accordance with the applicable third party’s privacy notice.
11. Your Privacy Rights and How to Exercise Them
Depending on where you live, you may have the following rights with respect to your Personal Information under applicable data protection laws:
  • Access – The right to know what Personal Information we have collected about you and to access such Personal Information.
  • Data portability – The right to receive a copy of your Personal Information in a portable and readily usable format.
  • Deletion – The right to delete your Personal Information that we have obtained, subject to certain exceptions.
  • Correction – The right to correct inaccuracies in your Personal Information.
  • Opt out of certain processing – If applicable, the right to: (a) opt out of the processing of your Personal Information for purposes of targeted advertising, (b) opt out of the sale of your Personal Information; and (c) opt out of the processing of your Personal Information for profiling.
Depending on where you live, you may have the following rights with respect to your Personal Information under applicable data protection laws:
We must verify your identity before fulfilling your requests, and if we cannot verify your identity, we may request additional information from you. If you are an authorized agent making a request on behalf of another person, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney. We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.
12. Changes to this Privacy Notice
Please note that we may modify or update this Privacy Notice from time to time, so please review it periodically. We will provide you notice if material changes are made. Unless otherwise indicated, any changes to this Privacy Notice will apply immediately upon posting to our Site.
13. Contact Us
If you have any questions about our practices or this Privacy Notice, please contact us at (281) 496-6600 or info@galaxypharmacyrx.com.